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Extra Information

Customer Care

 

At DirectDistro , we believe in more than just selling products — we’re here to create a trusted, satisfying, and rewarding experience for every customer.

🤝 Our Promise to You

We’re committed to providing a smooth and reliable experience from browsing to checkout and delivery. Our team is passionate about quality, and we stand behind every product we ship.

  • Fast order processing — most orders ship within 1 business day

  • Carefully packaged to ensure safe arrival

  • Transparent communication every step of the way

  • Secure checkout and privacy protection

🎁 We Love to Surprise You

To show our appreciation, we occasionally include free gifts or bonus products in orders — no minimums, no promotions to chase. Just a small thank you from us for your continued support and for helping us grow.

These surprises may include:

  • New or exclusive flavor samples

  • Limited-edition items

  • Branded accessories

We do this randomly — just another way we enjoy pushing the culture forward and adding value to your experience.

💬 Need Help? We’ve Got You

Have a question or issue with your order? Our customer support team is here to help with anything you need — from product questions to delivery concerns.

Support Hours:
Monday – Friday, 10:00 AM – 6:00 PM (Local Time)
Email: [directdistrojake@gmail.com]
WhatsApp or Phone: [+1 236 886-1891] (if applicable)

We aim to respond to all inquiries within 24 hours or sooner. Your satisfaction is our priority — always.

Privacy Policy

At DirectDistro, your privacy is very important to us. We are committed to protecting your personal information and maintaining transparency in how we collect, use, and safeguard it.

What We Collect

When you visit our website or place an order, we may collect:

  • Your name and contact information (email, phone number, shipping address)

  • Payment details (processed securely via third-party payment gateways)

  • Information related to your browsing behavior for analytics and improvement

How We Use Your Information

  • To process and fulfill your orders quickly and accurately

  • To contact you regarding your purchase or customer service inquiries

  • To send occasional updates or promotions (you can opt out anytime)

  • To improve our website experience and product offerings

Data Security

We use trusted, secure platforms for all payment and customer data management. Your personal information is never sold, rented, or shared with third parties unless required by law.

Payment Methods

Wholesale Inquiry

Are you interested in stocking our products in your store or distributing them through your network? We’re excited to work with reliable retailers and partners who are as passionate about quality as we are.

🔄 What We Offer:

  • Competitive wholesale pricing

  • Authentic, branded products (Lost Mary, Dojo by Vaporesso, Maskking & more)

  • Exotic and in-demand flavors, including exclusive options

  • Fast, reliable shipping across Canada

  • Support for volume orders and ongoing supply agreements

🎁 Perks for Our Wholesale Partners:

  • Priority access to new releases and high-demand items

  • Free promotional samples for customer testing (based on volume)

  • Surprise incentives on bulk orders from time to time

  • Dedicated support for order tracking, logistics, and restocks

📩 Let’s Get Started

Please send your inquiry including the following details:

  • Business Name

  • Contact Name & Info

  • Business Location (City/Province)

  • Products or brands you're interested in

  • Estimated monthly volume or first order estimate

Send your inquiry to:
📧 [wholesale@yourdomain.com]
📞 [Optional: Phone or WhatsApp number]

We typically respond within 24–48 hours. Let's build something long-term.

Let me know if you’d like to include a downloadable wholesale catalog, NDA/terms note, or embed this in a contact form.

Payment Methods

We offer flexible and secure payment options for all orders, whether you're purchasing retail or wholesale.

✅ Accepted Payment Methods:

  • Cash
    Available for local pickups or in-person transactions. Please confirm ahead of time.

  • E-Transfer
    Quick and secure. Instructions will be provided at checkout or upon invoice request. Please include your order number in the transfer message.

  • Cheque
    Accepted for approved wholesale accounts only. Orders will be processed once the cheque clears.

Note: All payments must be received in full before orders are shipped or released. 

If you have questions about your payment, feel free to contact us at
📧 [directdistrojake@gmail.com]
📞 [236-886-1891]

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